The managing director of Unity Bank Plc, Oluwatomi Somefun has disclosed that customer satisfaction remains key in the bank’s quest to remain Nigeria’s commercial bank of choice.
The bank’s chief executive admonition comes on the back of the award of the Best Bank in Customer Complaint Resolution 2021 to the lender by the Central Bank of Nigeria/Banker’s Committee.
The lender received the award from the committee at an event held in Kano to uphold quality customer service culture in the banking industry.
She gave kudos to the staff of the bank who ensured that customers get the best by delivering top-notch services.
Somefun said, “the customer remains the most important part of our business and this year’s theme “Celebrating Service” affords us the great opportunity to appreciate our staff that has kept faith with our fundamental objectives of customer care and quality service delivery.
“As we celebrate, we will keep making improvements to enhance our customer care and engagement channels in order to produce the best possible customer experience.
“The Bank has, as a matter of priority, been investing in initiatives to expand digital channels designed to enable us to become more responsive, increase interactivity and qualitative interface with our customers.”
Experts in the sector insist that the Award underscores the Bank’s commitment to customer service even as it joins other global brands to celebrate the 2022 Customer Service Week, themed “Celebrating Service”.
As part of activities to mark this year’s Customer Service Week across its over 200 branches nationwide, Unity Bank rolled out several initiatives aimed at engaging staff in the frontline of customer service touchpoints as well as rewarding loyal customers.
Meanwhile, the Chief Customer Service Officer of the bank, Titilayo Abraham said the bank is constantly guided by its vision to become the retail bank of choice and that has so far informed its deliberate focus on prioritising superior customer engagement whilst nurturing staff to consistently live up to the demands of providing exceptional and professional customer service at all times.
