By Tosin Olatokunbo
The managing director of Unity Bank Plc, Tomi Somefun has restated the lender’s commitment to providing excellent customer service to its teeming customers. The chief executive officer of the commercial bank also applauded the professionalism of its staff in providing a friendly environment for customers.
Somefun stated this in commemoration of this year’s customers week, themed “The Power of Service” which is to spotlight the imperatives of service as the world battles a global pandemic and the people on the frontlines who made a difference in the lives of their customers.
The Customer Service Week is a week-long celebration, which will hold across the Bank’s over 200 branches from Monday, October 4 to Friday, October 8, 2021.
The banks’ CEO said: “We celebrate all our customers for remaining loyal and devoted to us. You have choices of different institutions from which you can choose to do your transactions, but you chose us. Thank you for choosing Unity Bank’’.
“We appreciate you and remain committed to serving you better. We are not a perfect institution but take our word that we are committed to making sure that we delight you, by investing in continuous improvement and expanding our platforms to enhance service delivery efficiency’’, she reasserts.
“The last couple of months especially have been challenging, but we thank God that we are all alive, and we are still here to serve you and you are still available to be our customers. We believe that we will continue to ride the waves of the pandemic and come out even much better”, she reaffirms further.
Also speaking, Titilayo Abraham, the bank’s Chief Customer Service Officer, said: “This year, as we inaugurate this Hall of Fame, we celebrate individuals and teams for their efforts in delivering excellent service to our customers.
“We will celebrate them particularly for their display of exceptional professionalism in providing great service without borders, going the extra mile to meet and surpass our customers’ needs. In doing this, they have enhanced customer satisfaction thereby carving a niche for our brand in the industry.
“Becoming the retail bank of choice in Nigeria is a journey. We shall relentlessly strive to improve service and ensure our customers come first at all times,” she stated.
