Fidelity Bank has harped on the synergy among data processing firms in the country as a way of providing customers’ satisfaction.
Collaboration among data processing organisations will assist banks and other financial institutions to make the processing of customers’ data flexible and easy, the bank said.
The bank’s Executive Director, Operations and Information, Joshua Gbolahan made this call during a panel session at the 10th anniversary celebration of Verve in Lagos recently.
“Digital identity is very critical in digital banking operations. Industry collaboration must be embraced by both financial institutions and database generating institutions to simplify digital banking operations” he said.
He explained that this will enable banks satisfy their customers through different digital channels.
Joshua also called on all data firms to synergise to achieve new data processing levels.
He harped on the importance of data validation as a major driver in enhancing the Know Your Customer policy.
Joshua noted that harmonisation of disparate databases would accelerate lending processes by banks.
He said the bank will continue to share data with other institutions because Fidelity Bank has signed a Memorandum of Understanding with Open Technology Foundation for the adoption of a standard Application Programming Interface for its operations as a financial institution.
