As part of effort to provide a seamless service to its teaming customers across Nigeria, First City Monument Bank, FCMB, leading financial service provider, has opened a new branch in Nassarawa state.
The new ultra-modern branch, according to the Adam Nuhu led bank is convenience and comfort in one piece and will service customers around Mararaba-Karu, a satellite settlement town in Nasarawa State, Abuja environs and Nyanya.
Apart from the experienced financial experts at the branch, it is equipped with unique physical and technological infrastructures that will ensure convenient transactions and sundry financial service delivery to customers in a relaxed environment, the bank said.
The branch was commissioned at an impressive ceremony on Tuesday, October 23, 2018. This brings to three the number of FCMB branches in the state. The lender now has 205 branches spread across the country.
According to the management of the bank, the development is in line with FCMB’s strategic expansion approach and commitment towards bringing banking services directly to the door steps of its existing and potential customers.
While commissioning the new branch, the managing director of FCMB, Adam Nuru said, ‘’this is due to the importance of this area, not just as a residential hub, but as a major gateway to other strategic places in Nasarawa state.
Though, most of our customers prefer to carry out transactions from wherever they are, using our alternate channels such as FCMBMobile, FCMBOnline, USSD code and ATMs spread widely across Nigeria, some customers still prefer human interaction when banking.
This additional customer touch point will further boost our commitment in providing customers with simple, helpful and reliable banking services, in a conducive and convenient environment’’.
Also speaking, the Divisional Head, Service Management & Technology, Oluwakayode Adigun, re-iterated the Bank’s commitment to strategically grow its network to meet the individual and business aspirations of its growing customer base across segments.
He disclosed that, “the new Karu branch, just like other branches of FCMB across Nigeria, brings with it something special in terms of structure, aesthetics and above all, the excellent customer experience to be provided by our excellent team of professionals. While we strategically pursue our digital agenda as a forward looking financial services operator, we will continue to support the financial inclusion vision of the Central Bank of Nigeria, CBN where every customer is adequately served on any channel in which such services are provided to meet their respective lifestyles and needs’’.
The deputy governor of the state, Silas Agara, had earlier commended FCMB for its commitment to national development by providing support to the private and public sectors. According to him, “we are excited that FCMB has expanded its footprint in Nasarawa State and confident that this will go a long way to boost economic activities in our state.. With the opening of a branch in Karu town, the relationship will be taken to greater heights. On our part, we will support the Bank as much as we can”.
FCMB’s robust suite of financial solutions and award-winning service culture has continued to enhance its status as a leader in the Nigerian banking industry, the management said.
The bank has recently bagged some laurels including the Excellence in Retail Banking award, 3rd most customer-focused bank in retail banking by KPMG, a leading international rating firm, in the 2018 Banking Industry Customer Satisfaction Survey, BICSS.