UBA: Group Chief Executive Speaks On 30m Customers, Profitability

Oliver Alawuba, the Group Managing Director/Chief Executive Officer, United Bank for Africa, UBA Plc, says the bank’s customer base has increased tremendously due to huge investments in digital capabilities.

The bank now has over 30 million customers across Africa with the potential to gain more, according to checks.

He further explained that the bank now makes 50 percent of its entire profit from its African branches, adding that the bank will still earn more.

Despite its huge customers, the chief executive who spoke during a visit by the bank’s management team to the Nigerian Exchange, NGX Lagos said the lender has positioned itself to meet the daily needs of customers across the continent.

Alaruba who recently assumed his new role stated that investments in digital platforms have helped the bank save costs and be more efficient in providing cutting-edge services to customers.

According to him, “We have invested so much in digital banking. We have great digital banking capabilities and we also have a growing customer base. Today we have over 30 million customers across various platforms and these customers are transacting. 90 percent of our transactions are done digitally and we are looking at 95 percent shortly.

“This has been helping us to ensure that we manage our cost of operations and to deliver excellent customer service to our customers’ over overtime.”

“As it stands, UBA can lead in Nigeria and in Africa, and we the new management are here to ensure that UBA takes the leadership position in every country we operate in. We will continue to focus on the customer. We are committed to our Customer 1st philosophy.

“The customer determines what we do at every point in time and we will ensure that we do all it takes to satisfy them optimally.

UBA is a leading pan-African financial institution, offering banking services to more than thirty-seven million customers across 1,000 business offices and customer touch points in 20 African countries.

With presence in New York, London and Paris and now the UAE, UBA is connecting people and businesses across Africa through retail, commercial and corporate banking, innovative cross-border payments and remittances, trade finance and ancillary banking services