FCMB Chief Executive, Edun Others Take Customer Service To The Frontlines

First City Monument Bank, FCMB,  Executive Management, led by the Managing Director, Mrs. Yemisi Edun, engaged customers directly, during the 2024 celebration of customer service week, listening to their concerns and feedback. 

This frontline approach is the culture at FCMB and it affirms the bank’s commitment to exceptional customer service, keen industry stakeholders said.

Other customer-centric initiatives by the bank last week include: 

⁠Special outreach to valued customers, 

Treats for children with kiddie accounts,

10 percent bonus on airtime purchased via USSD, and mobile platforms 

 “This direct engagement helps us understand and address customer concerns,” Mrs. Edun said. 

 Meanwhile, FCMB’s customer-focused strategy has fueled continuous improvement, top industry players insist.